ABB Cloud Drive Anti-counterfeiting Introduction

The Cloud Drive anti-counterfeiting mark adopts cutting-edge anti-counterfeiting technology and double-layer opening process. The surface layer is made of fluorescent colorful laser holographic material, while the bottom layer is made of fragile material, color-changing encryption and other comprehensive anti-counterfeiting technologies to reduce the risk of imitation and counterfeiting.

Cloud Drive Anti-counterfeiting Query Product Range

ACS510 full series inverter

ACS550, ACH550 full series of inverter

ACS510, ACS550 switches

Note: Anti-counterfeiting mark is recommended to be scanned by the end user to check the code, the bottom anti-counterfeiting code will be used as one of the basis of warranty, and users are requested to keep it properly.

Cloud Transmission anti-counterfeiting query method

Scan the QR code on the surface of cloud drive anti-counterfeiting logo → Enter ABB cloud drive website → Click “Anti-counterfeiting query” → Uncover the surface of the anti-counterfeiting logo, scan or enter the bottom anti-counterfeiting code → View the results of the anti-counterfeiting query.

Frequently Asked Questions 

Q: Why is the anti-counterfeiting mark of ACS510/ACS550 series inverter upgraded to “Cloud Drive anti-counterfeiting mark”?

A: ABB cloud drive is ABB for customers to create a convenient query product information and comprehensive services access portal. 2024 December 1 ACS510/ACS550 series frequency converter anti-counterfeiting query service into the cloud drive application, the user in the anti-counterfeiting query at the same time, but also in the cloud drive website to view more product information and services.

Q: ACS510/ACS550 series inverter cloud drive anti-counterfeiting query product range?

A: ACS510 full series of inverter, ACS550, ACH550 full series of inverter, ACS510, ACS550 switch.

Q: ACS510/ACS550 series inverter cloud drive anti-counterfeiting mark location?

A: Below the control panel on the front shell of the inverter.

Q: ACS510/ACS550 series inverter cloud drive anti-counterfeiting query method?

A: Scan the two-dimensional code on the surface of the cloud drive anti-counterfeiting mark → Enter the ABB cloud drive website → Click on “anti-counterfeiting query” → Uncover the surface of the anti-counterfeiting mark, scan or enter the bottom layer of the anti-counterfeiting code → View the results of the anti-counterfeiting query (check the serial number and model number of the product)

Q: ACS510/ACS550 series inverter genuine cloud drive anti-counterfeiting first query display content?

A: Genuine first anti-counterfeiting query, the display reads “anti-counterfeiting code ****, product model ****, product serial number ****, please check whether the serial number and model of the product you purchased matches the anti-counterfeiting query result, such as the same that is Beijing ABB Electric Drive Systems Co! ” 

Q: ACS510/ACS550 series inverter product serial number and model location?

A: The top of the frequency converter, side or remove the control panel to check.

Q: Why do I receive two versions of ACS510/ACS550 series inverter anti-counterfeiting mark?

A: ACS510/ACS550 series inverter produced since October 24, 2022 has anti-counterfeiting mark, and since December 1, 2024 upgraded to cloud drive anti-counterfeiting mark. If you find that ACS510/ACS550 series inverter produced after October 24, 2022 does not have anti-counterfeiting mark, please contact ABB Drives sales or call the 7 * 24-hour hotline 400-810-8885 to report.

Q: ACS510/ACS550 series inverter original anti-counterfeiting mark how to check the authenticity?

A: The original anti-counterfeiting mark query method: Scan the two-dimensional code on the surface of the anti-counterfeiting mark → Concern “ABB Drives” WeChat public number → Support Center → Anti-counterfeiting query → Uncover the surface of the anti-counterfeiting mark, scanning or inputting the bottom layer of the anti-counterfeiting code → View the results of the anti-counterfeiting query.

Q: How to check the authenticity of ACS510/ACS550 series inverter produced before October 24, 2022?

A: Please call ABB Drives 7*24 hours hotline 400-810-8885 to check the authenticity.

Q: Why the anti-counterfeiting query results can not be displayed? Or display “anti-counterfeiting code error or does not exist”?

A: Please make sure that the products are purchased from ABB's regular authorized channels, and according to the above anti-counterfeiting query method, correctly scan or enter the anti-counterfeiting code at the bottom of the anti-counterfeiting mark for querying. If you have any questions, please call ABB Transmission 7*24 hours hotline 400-810-8885 to check the authenticity.